Innovative Solutions for the Evolving SAP Application Management Services

SAP Application Management Services (AMS) offers a comprehensive suite of services to support, maintain, and enhance SAP enterprise applications. AMS ensures enterprises reap the value through the needed innovation and digital transformation.

Important value levers that the AMS framework delivers:
  • 24/7 Support: Providing round-the-clock assistance to address issues promptly and minimize downtime.
  • Maintenance and Updates: Providing round-the-clock assistance to address issues promptly and minimize downtime.
  • Customization and Development: Providing round-the-clock assistance to address issues promptly and minimize downtime.
  • Performance Monitoring: Providing round-the-clock assistance to address issues promptly and minimize downtime.
  • Change Management: Providing round-the-clock assistance to address issues promptly and minimize downtime.

Key challenges encountered during SAP Application Management Services

Implementing SAP Application Management Services (AMS) involves several potential challenges that enterprises should be aware of to ensure a successful implementation:

  • Lack of Clear Objectives

    • Without clearly defined goals and objectives, projects can quickly lose direction and focus, leading to delays and inefficiency.
  • Inadequate Change Management

    • Effective change management ensures smooth transitions. Without it, users may resist new processes, leading to poor adoption and utilization of the SAP system.
  • Data Migration Issues

    • Data migration from legacy systems to SAP can be complex. Ensuring data accuracy and integrity during this process is critical but often challenging.
  • Integration Challenges

    • Integrating SAP with existing systems and other third-party applications can be technically challenging and may require custom solutions.
  • Resource Constraints

    • Insufficient personnel and budget resources can hinder the progress of SAP AMS projects and lead to delays.
  • User Training and Adoption

    • It is essential to ensure that all users are adequately trained and comfortable with the new system. Lack of proper training can lead to inefficiencies and errors.
  • Regulatory Compliance

    • Maintaining compliance with industry-specific regulations and standards is vital. Ensuring the SAP system aligns with these requirements can be challenging and requires continuous monitoring.
  • Performance Optimization

    • Ensuring the SAP system performs optimally is crucial for operational efficiency. Performance issues can arise from various factors, including system configuration, infrastructure, and data volume.
  • Vendor Management

    • Effectively managing relationships with SAP vendors and service providers is essential for smooth project execution. Miscommunication or misalignment with vendors can lead to project delays and increased costs.
  • Continuous Improvement

    • SAP AMS requires ongoing monitoring and continuous improvement to adapt to changing business needs and technological advancements.

Splisys helps its customers succeed in SAP Application Management Services

With decades of AMS experience, Splisys Next Generation Application Maintenance and Support successfully delivers customer objectives of cost reduction, end-user satisfaction and transformation of the application landscape. Clients outsourcing their IT to Splisys consistently realize business value beyond cost savings.

  • Committed YoY cost reductions

  • Realize enhanced value beyond cost savings

  • Tools and accelerators for digitization and automation

  • Improve end user satisfaction

  • Single point of accountability from sales to delivery

  • Measurable Service Delivery Framework

Methodologies deployed by Splisys for successful SAP Application Management Services

The SAP Application Management Services (AMS) methodology is typically structured to ensure effective management, maintenance, and continuous improvement of SAP systems. Here's a comprehensive look at the typical phases involved:

  • Transition Phase

    This phase is crucial for setting up a foundation for the AMS project. Key activities include:

    • Knowledge Transfer: Transitioning knowledge from the implementation team to the AMS team.
    • Baseline Assessment: This involves evaluating the current state of the SAP system to understand existing issues and areas for improvement.
    • Planning: Developing a detailed transition plan, including roles, responsibilities, and timelines.
  • Stabilization Phase

    The stabilization phase focuses on resolving any initial issues and stabilizing the system. Activities include:

    • Issue Resolution:Addressing any critical issues and defects in the system.
    • Performance Tuning: Optimizing the system for better performance and efficiency.
    • User Training: Providing additional training to users to ensure they are comfortable with the system.
  • Operations Phase

    During the operations phase, the AMS team provides ongoing support and maintenance. Key activities include:

    • Incident Management: Handling user-reported incidents and service requests.
    • Change Management: Managing and implementing changes to the system in a controlled manner.
    • System Monitoring: Continuously monitoring the system's performance and health.
    • Updates and Upgrades: Applying patches, updates, and system upgrades as needed.
  • Continuous Improvement Phase

    This phase focuses on enhancing the system and processes over time. Activities include:

    • Proactive Maintenance: Identifying and addressing potential issues before they become problems.
    • Performance Improvement: Analyzing system performance and implementing improvements.
    • User Feedback:Collecting and acting on user feedback to improve the user experience.